FAQs
Frequently Asked Questions (FAQ)
1) What is the Kalimba ViaCam?
The ViaCam Kalimba is a 17-key (metal slat) instrument mounted on a wooden body. Tuned in C major , it produces a warm, soothing sound and is easily played with the thumbs.
2) Is it suitable for beginners?
Yes. The 17-key layout in C major is intuitive : you can play your first melodies in just a few minutes thanks to the Note Guide (C/Do, D/Re, etc.) and the stickers provided.
3) What key is it tuned to?
Factory tuned in C major , from C4 to E6 . You can readjust as needed with the tuning hammer and a tuner app (A4 = 440 Hz).
4) How many keys and for what purpose?
17 keys : perfect for beginners, learning popular songs, improvising and accompanying your voice. Large repertoire available in tablature.
5) What’s in the box?
- Kalimba 17 keys (C major)
- Padded carrying case
- Tuning hammer
- Note stickers (C/Do, D/Ré, …)
- Quick Guide link/QR to the Notes Guide
- Cleaning cloth
6) Do you offer a Starter Pack?
Yes (optional). It includes kalimba + case + hammer + stickers + guide , ideal for getting started without buying anything extra.
7) How do I tune my kalimba?
Tap up (higher note) or down (lower) with the hammer . Check the tuning with a tuner app . The guide includes a simple step-by-step.
8) How often should I retune?
Rarely: A small fine adjustment may be necessary after the first few hours of play or after shock/high temperature.
9) What volume?
The kalimba has a soft, intimate volume —perfect for evenings in an apartment, without disturbing others.
10) What wood is it made of?
We select quality woods (e.g. Ebony , Maple , Teak ). Each instrument has a unique grain ; slight variations in color are natural.
11) Maintenance & cleaning
Wipe the blades after use with the cloth . Store in the case , away from humidity and high heat. Avoid abrasive products.
12) Do you have sound demos / a note guide?
Yes. Listen to an audio sample on the homepage and download the Note Guide (C/Do, D/Ré, etc.), which is very useful for beginners.
13) Do you ship internationally?
Yes, tracked delivery is available to many countries. Delivery times and shipping are free.
14) Can I track my order?
Yes. As soon as it is shipped, you will receive a tracking number by email to track your package in real time.
15) Can I modify or cancel my order?
As long as the order is not prepared , we can modify/cancel it . Contact us quickly at contact.viacam@gmail.com Once shipped, it cannot be changed.
16) What is your return policy?
Returns within 14 days (RMA required) if all conditions are met:
— new product, never played , without any traces of use (no marks on the blades/wood),
— complete and intact original packaging + all accessories + unused stickers ,
— no customization ,
— return costs to be borne by the customer, quality control upon receipt.
If signs of use/missing are found, the return may be refused or discounted .
17) Guarantee
Your Kalimba is covered by a 2-year warranty against manufacturing defects (excluding normal wear and tear, shocks, humidity).
18) Is the kalimba suitable as a gift?
Yes, it's a gift appreciated at any age: easy to learn , soothing sound , complete pack to play from day one.
19) Do you offer tabs/sheet music?
We offer a Notes and Tabs Guide to get you started; other resources are available online (C major, 17 keys).
20) How to contact you?
By email: contact.viacam@gmail.com
Monday–Friday, 9am–5pm (GMT) — response within 24–48 business hours .