Privacy Policy

Last updated: 01/09/2025

This Privacy Policy explains how ViaCam (“ we ,” “ us ,” “ our ”) collects, uses, and shares your personal information when you visit www.theviacom.com (the “ Site ”), use our services, or make a purchase (together, the “ Services ”). “ You ” and “ your ” refer to users of the Services (customers, Site visitors, etc.).

We invite you to read this Policy carefully.

Changes to this Policy

We may update the Policy to reflect changes in our practices, legal requirements, or operations. Updates will be posted on the Site with the “ Last Updated ” notice. We recommend that you check this page regularly.

Personal data collected

1) Information you provide to us directly

Contact details : name, email, telephone, delivery/billing addresses.

Order : purchase details, payment information (processed by our service providers), order history.

Account : identifiers (username, password) and security elements.

Customer support : content of the exchanges when you contact us.

2) Information collected automatically

Device & browsing : browser type, IP address, device type, OS, pages viewed and interactions on the Site.

Cookies & trackers : cookies, pixels, and similar technologies to ensure the operation of the Site, measure audiences, and personalize the experience. You can manage your preferences in your browser settings and/or via our cookie banner. Disabling certain cookies may limit functionality.

3) Information obtained from third parties

Providers & partners : payment processors, carriers, analytics tools, marketing/advertising partners.

Purposes of processing

We use your information to:

Fulfill your orders : payment processing, preparation/shipping, confirmations and tracking.

Customer service : respond to your requests and improve the quality of our Services.

Marketing & personalization : send you offers/news (according to your preferences) and improve the relevance of our content.

Security & Fraud Prevention : Protecting our users and systems.

Sharing your data

We may share information with:

Service providers (payment, logistics, hosting, support, analytics) strictly for the performance of their missions.

Marketing partners (campaigns, performance measurement) according to applicable law and your choices.

Authorities when required by law (legal obligations, regulatory/judicial requests).

Corporate operations (merger, acquisition, sale) — your data may be transferred in this context.

Minors

Our Services are not intended for minors. We do not knowingly collect data from children under the applicable age of consent in your jurisdiction (e.g., 15 in France). If unintentional collection is brought to our attention, we will delete the data in question.

Safety & Conservation

We implement security measures that comply with industry standards . Since no system is completely secure, we cannot guarantee absolute security. Data is retained for the time necessary for the purposes described or to comply with our legal obligations (billing, accounting, anti-fraud, etc.).

Your rights & your choices

Depending on your jurisdiction (including GDPR in the EU), you may have the following rights:

Access , rectification , erasure of your data;

Limitation or opposition to certain processing;

Portability of your data;

Withdrawal of your consent (e.g. marketing emails) at any time;

Cookie settings via your browser and/or our preference center.

To exercise your rights: contact.viacam@gmail.com You can also unsubscribe from marketing emails via the link at the bottom of each message.
In the EU, you can submit a complaint to your supervisory authority (e.g. CNIL in France).

Cookies & similar technologies

We use technical cookies (Site operation), audience measurement cookies , and advertising cookies . You can control the placement of certain cookies via your browser settings and/or our consent banner. More information in our Cookie Policy (where applicable).

International transfers

If data is transferred outside your country, we ensure that appropriate safeguards are in place (e.g. standard contractual clauses or equivalent mechanisms), in accordance with applicable law.

Contact

For any questions, requests relating to your data or exercising your rights:
📧 contact.viacam@gmail.com