FAQs

Frequently Asked Questions (FAQs)

1. What is ViaCam?

ViaCam is a compact, high-performance POV camera designed for hands-free recording. It features 4K resolution, a wide-angle lens, built-in stabilization, and magnetic mounting for effortless use in various environments.

2. What video resolution does ViaCam support?

ViaCam records in 4K at 30 FPS, ensuring high-quality, detailed footage. It also supports lower resolutions for extended recording time.

3. How long does the battery last?

ViaCam offers up to 180 minutes of recording time on a single charge and fully recharges in approximately 30 minutes. You can also record while charging for uninterrupted use.

4. Does ViaCam have audio recording as well?

Yes, ViaCam features built-in audio recording in AAC format, ensuring clear and high-quality sound capture alongside your videos.

5. Does ViaCam support fast charging?

Yes, ViaCam supports quick charging technology, allowing it to fully charge in around 30 minutes, minimizing downtime.

6. How much storage does ViaCam support?

ViaCam supports microSD cards up to 256GB, providing ample space for high-resolution recordings.

7. Does it have built-in night vision?

Yes, ViaCam includes enhanced low-light and night vision capabilities, allowing clear recording even in dark environments.

8. How does the magnetic mount work?

ViaCam has a built-in magnetic system, making it easy to attach securely to metal surfaces, clothing clips, and accessories for stable recording.

9. Is ViaCam waterproof?

ViaCam is water-resistant when used with the protective case, making it ideal for outdoor and adventure activities.

10. Can I use ViaCam for live streaming?

Yes! ViaCam supports Wi-Fi connectivity and mobile app integration, allowing for seamless video transfers and real-time sharing on social media.

11. Does ViaCam have image stabilization?

Yes, ViaCam features advanced electronic image stabilization (EIS) to ensure smooth, shake-free footage—even in motion.

12. What comes in the box?

📦 What's Included: ViaCam Camera

ViaCam Camera

Swivel Back-Clip

Magnetic Lanyard

USB-C Charging Cable

User Manual

Warranty Information (2-Year Warranty)

🧰 What's Included: ViaCam Accessories

Helmet Mount

Frame

Mounting Base

Waterproof Case

Side Stand

Handlebar Mount

13. How do I transfer videos to my phone?

ViaCam connects via Wi-Fi and a dedicated mobile app, allowing instant video transfers, editing, and sharing.

14. Can I use ViaCam while charging?

Yes, ViaCam supports recording while charging, ensuring uninterrupted usage during long sessions.

15. What is the warranty period?

ViaCam comes with a two-year limited warranty, covering manufacturing defects and hardware issues.

16. How can I contact customer support?

For assistance, please contact us at
📧 contact.viacam@gmail.com
Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT.

17. Where do you ship?

We currently ship to the United Kingdom, United States, Canada, The Netherlands, Italy, India, Greece, Croatia, Norway, Sweden, Switzerland, Qatar, Luxembourg, Iceland, Spain, France, Australia, UAE, Brazil, New Zealand, Germany, Denmark, Poland, Finland, Ireland, Austria, South Africa, Belgium, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka, and Albania.

18. Do I have to pay customs or import duties?

At ViaCam, we strive to offer a hassle-free experience — the price you pay is all tax-inclusive, and you won't need to pay any custom duties or additional fees.

19. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your package in real time.

20. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders.

21. Can I change or cancel my order after placing it?

If your order has not yet been processed, you may request changes or cancellations. Please contact contact.viacam@gmail.com as soon as possible. Once shipped, orders cannot be modified.

22. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your ViaCam, you can return it in its original condition for a refund or exchange.

23. What if my product is damaged or defective?

If you receive a defective or damaged product, contact us within 7 days of delivery at
📧 contact.viacam@gmail.com
Please include photos of the issue, and we will arrange a replacement or refund.