Returns

Return Policy for ViaCam

At ViaCam, we are committed to ensuring customer satisfaction with our action cameras. If you are not fully satisfied with your purchase, we offer a hassle-free return policy to make the process simple.

Return Period

Customers have 30 days from the date of purchase to initiate a return.

Conditions for Returns

To qualify for a return:

The product must be unused, in its original packaging, and in new condition.

Proof of purchase, such as an order confirmation or receipt, is required.

How to Initiate a Return

To start the return process, contact our support team at
contact.viacam@gmail.com
with your order number and reason for return. Our team will guide you through the next steps.

Return Shipping

Customers are responsible for return shipping costs, which are non-refundable.

If a refund is issued, the return shipping fee will be deducted from the total refund amount.

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method.

Important Notes

Returns are not accepted for products purchased during promotional sales or discounts — all such sales are final.

Items that show signs of use, damage, or missing packaging may not be eligible for a refund.

Contact Us

For any questions regarding returns, please reach out to us at
contact.viacam@gmail.com

Thank you for choosing ViaCam — we're here to ensure a smooth and reliable shopping experience.